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BAYADA Home Health Care is Recognized for Client Satisfaction with

SHPBest Awards and Hospice Honors Awards

Accolades underscore BAYADA’s ongoing commitment to deliver exceptional care to clients

with compassion, excellence and reliability

Philadelphia, Pennsylvania — July 8, 2020 — BAYADA Home Health Care, a leading nonprofit provider of in-home health care and support services, announced today that six of its home health offices were recognized for excellence in client satisfaction with SHP™ Best Awards from Strategic Healthcare Programs (SHP), while four of BAYADA’s hospice offices were honored with Hospice Honors awards in the HEALTHCAREfirst by ResMed 2020 Hospice CAHPS Honors Awards program.

The annual SHPBest program was created to acknowledge home health agencies that consistently provide high-quality service to their patients, while Hospice Honors acknowledges high performing agencies by analyzing performance of Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) quality measures.

“We are honored to be recognized for our high-quality client care by two respected industry organizations,” said BAYADA CEO David Baiada. “This recognition reaffirms our mission to provide compassionate care, and I am especially filled with gratitude toward our hard-working employees and clinicians, and their dedication to our valued clients who have entrusted us with care in their homes.”

SHP has the largest benchmark for Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) in the nation. SHPBest award recipients are determined by ranking the overall score for all SHP HHCAHPS clients.

MUSC Health at Home by BAYADA, one of BAYADA’s joint ventures announced in 2017 based in Conway, South Carolina, received the Premier Performer Award from SHP for ranking in the top 5 percent of all SHP clients, while the following home health offices received the Superior Performer Award for ranking in the top 20 percent of all SHP clients:

  • BAYADA Home Health Care – Berks County in Wyomissing, Pennsylvania
  • BAYADA Home Health Care – Gastonia, North Carolina
  • BAYADA Home Health Care – Maui in Wailuku, Hawaii
  • BAYADA Home Health Care – Rock Hill, South Carolina
  • BAYADA Home Health Care – Wilkes-Barre/Scranton, in Pittston, Pennsylvania

The Hospice Honors awards are an exclusive recognition for hospices that have selected HEALTHCAREfirst as their hospice survey partner. This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the patient and caregiver point of view. BAYADA Hospice in Concord, New Hampshire was a Hospice Honors Elite Award winner, and other Hospice Honors awardees from BAYADA included:

  • BAYADA Hospice – Boyertown, Pennsylvania
  • BAYADA Hospice – Media, Pennsylvania
  • BAYADA Hospice – Warminster, Pennsylvania

About BAYADA Home Health Care

BAYADA Home Health Care was founded by J. Mark Baiada in 1975 and provides nursing, rehabilitative, therapeutic, hospice and assistive care services to children, adults and seniors in the comfort of their homes. Headquartered in the Greater Philadelphia suburbs based in New Jersey, BAYADA employs more than 28,000 nurses, home health aides, therapists, medical social workers and other home health care professionals who serve their communities in 23 states from more than 360 locations, with locations in Canada, Germany, India, Ireland, New Zealand, South Korea and the United Kingdom.

In 2018, Baiada oversaw the company’s unprecedented transition to a nonprofit organization to ensure BAYADA’s mission, purpose and business model would endure, and to help BAYADA realize its vision of helping millions of people worldwide experience a better quality of life at home; in early May 2019, the organization served its one millionth client.

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