Life at Granite State Credit Union may look a little bit different due to COVID19, but that doesn’t mean the quality of customer service will differ. I had the opportunity to sit down with Jody Ducharme, AVP – Sales & Marketing, to talk about the effects of the pandemic on business at Granite State.
As we spoke, she let me know all the lobbies have been closed since March 17th and that they have converted to a drive up only business model with access to online and mobile banking.
“This has been a huge testament to our IT department.” Because Granite State is a leader in the digital space, this is their time to shine. Members are provided the tools needed to succeed financially, even if they can’t meet with someone face to face.
By visiting their website, I saw there is an entire page dedicated to COVID-19 with resources for members so there are no questions about what branches are open, who to reach out to for account questions, etc.
Even with the change to the business model, members can drive through to drop off loan documents, deposit checks, and open checking and savings accounts. Members can also utilize online banking whether from their home or mobile devices where they can pay bills, transfer funds, and deposit checks.
A couple of the branches have safe deposit boxes and members can set up appointments to go and access those – although those appointments are limited for the safety of both members and employees. There is also hand sanitizer, gloves, cleaning supplies and all the needed disinfectants to create a safe environment at those locations.
“If we can continue to serve members in an effective way, while ensuring their safety as well as our staff – We don’t see a real sense of urgency to just open the doors.”
And well, when things are going so smoothly, I can see why.